Batteries Under Warranty
Notebook batteries, like all other computer components, are covered by warranty for a specified period. What is important here is whether the battery is damaged due to user error and whether any unauthorized intervention has occurred. Under normal circumstances, all batteries are covered by the manufacturer's warranty for 1 year from the invoice date, and if they fail, they are replaced free of charge under warranty. While some laptop brands consider customer requests sufficient for battery replacement, some brands may require the laptop to be delivered to the service center along with its adapter for battery replacement. Sometimes, installing BIOS updates for the computer is sufficient to resolve battery issues. Therefore, the first step to solve your problem is to call the customer service of the relevant brand. After the service representative checks whether certain settings are enabled over the phone, if there is no problem caused by this, they will instruct you to install certain updates that will resolve the issue.
Do Not Operate Connected to the Adapter
If the problem is not resolved despite all these steps, the only thing to do is to replace the battery under warranty if the warranty period has not yet expired. The customer representative will share the steps you need to take with you over the phone. To extend the life of the notebook battery, all authorized service centers generally recommend removing the battery when operating the laptop connected to the adapter. However, such an action should not be preferred as long as the warranty is valid, as it can cause more serious problems for the computer during a power outage. This is because if the battery completes its life due to such usage, it must be replaced free of charge under warranty. In other words, this will be the manufacturer's problem, not yours. In fact, if the same malfunction recurs during this period, the manufacturer is obliged to replace the battery free of charge. If the warranty period expires, you will not be entitled to the same benefits, so you will need to use your battery more carefully. At this point, the most important thing to pay attention to is to never remove your battery from the charger before it is fully charged, or if you have to do so, avoid repeating this process consecutively. Half charging is the most important reason for early battery failure.
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